Privacy Policy

We collect information you provide directly to us, information generated through your use of our services, and in some cases information from third-party services.

Information you provide:

• Name, email address, and phone number when you sign up or book a tour
• Payment information (processed and stored by Stripe — we never see your full card number)
• Profile information such as your business name, Instagram handle, and how you heard about us
• Messages you send us via contact forms or email

Information generated automatically:

• Room booking history and studio hours check-in/check-out records
• Login timestamps and member portal activity
• Basic analytics data (page views, session duration) via our analytics provider

We use the information we collect to:

• Create and manage your member account
• Process payments and send billing receipts
• Send you booking confirmations and membership updates
• Respond to your inquiries and support requests
• Send you occasional emails about events, workshops, and community news (you can unsubscribe at any time)
• Improve the space and our services based on usage patterns
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling.

We share your information only in the following limited circumstances:

All third-party service providers are contractually required to protect your data and may only use it for the specified purpose.

We retain your personal information for as long as your membership is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Member account data is retained for 3 years after account closure
• Billing records are retained for 7 years as required by US tax law
• Marketing contact data is deleted within 30 days of an unsubscribe request

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your data, subject to legal retention requirements
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing emails at any time via the link in any email

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

Our website uses essential cookies to keep you logged in to the member portal and to maintain your session. We do not use advertising or tracking cookies. Our analytics provider uses anonymized, cookieless tracking where possible.

You can disable cookies in your browser settings, but this may prevent you from logging in to the member portal.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These include encrypted data transmission (HTTPS), hashed password storage, and access controls on our systems.

No method of transmission over the internet is 100% secure. If you believe your account has been compromised, please contact us immediately at [email protected].

Make Space is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice in the member portal at least 14 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: